We welcome any and all questions and feedback. For privacy-related issues, please contact us at:
3 Dog Pet Supply
101 Fiddlers Elbow Rd
Greenwich, NY 12834
Personally Identifiable Information
We may collect personally Identifiable Information (including name, address, telephone number, Email address and, when necessary, credit card information) when you:
· Place an order on our website
· Return an item or make an exchange
· Inquire about our services
· Receive a gift package
· Create an account at 3Dogpetsupply.com
· Subscribe to our Email Newsletter
· Participate in a marketing survey, promotion or event either online or offline.
Our website collects some non-personal information about you using clickstream technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to our website your IP address is collected.
An IP address is often associated with the place from which you enter the Internet like your ISP (Internet service provider), your company, or your university.
This information is not personally identifiable and we do not combine this type of information with personally identifiable information.
USE OF DATA WE COLLECT
Personally Identifiable Information
At 3 Dog Pet Supply, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. In order to do this, we use your personally identifiable information to allow us to:
- · Process and track your order
- · Provide the services you request
- · Contact you about the status of an order
- · Send you the 3 Dog E-mail Newsletter, if you specifically request it
- · Identify your product and service preferences
- · Customize our communications to you
- · Provide information concerning product recalls or products you have purchased
- · Improve our merchandise selection and customer service
Your Email address will be used only for the 3 Dog Email Newsletter if you have subscribed, and will not be shared with any third parties, except as described below. Instructions for unsubscribing are included in every Email.
We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our website more interesting and useful to you. We also track the pages or documents accessed within our website. This information is collected for systems administration and for analyzing and improving the value of the material available on our website. This aggregate non-personal information is used to help our advertisers or our website design team create advertisements our guests might like.
INFORMATION WE SHARE WITH OTHERS
We contract with other companies (e.g., credit card processors, shippers, website developers and others) to provide certain services to 3 Dog to fulfill orders, and to create or maintain our website. In some instances, these contractors may have access to personally identifiable information, but they are contractually obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out 3 Dog business. For example, when you make a purchase from 3 Dog with a credit card, you may choose to use an independent card processor, such as PayPal. When these or similar choices are available, you will be notified about the option of checking their respective privacy policies, which will govern the collection and use of personal information that you give to them directly.
Not withstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:
· To comply with legal process such as a search warrant, subpoena or court order;
· To protect the company’s rights and property;
· To investigate reports of fraud or of users sending material using a false Email address or users sending harassing, threatening, or abusive messages;
· To protect against misuse or unauthorized use of our web site; or
· During emergencies, such as when we believe someone’s physical safety is at risk.
When you provide us your Email address, we may send you Emails necessary to process your order or respond to a request, or, if you agree to it, to receive our company Emails. For example, after you place an order at 3Dogpetsupply.com, you will receive an Email confirmation and, in most cases, an Email with package tracking information. It is our intent to send you promotional Email only if you have agreed to receive it. Instructions on how to unsubscribe are included in each company Email we send.
Your Email address will be used only for the 3 Dog company Emails, to respond to your request, or to process your order, and will not be shared with any third parties. Instructions for unsubscribing are included in every promotional Email. Please note, transactional Emails that are related to your order are not considered promotional.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase or create an account on our web site, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database.